Sent by Steve Jobs

Steve, I’m a HUGE fan of your products… MBP, Ipad 64gb WIFI, 2 iphone 3g’s and now...

Thu, 01 Jul 2010 19:25:00 -0400

Steve,

I’m a HUGE fan of your products… MBP, Ipad 64gb WIFI, 2 iphone 3g’s and now 2 iphone 4’s… but I have a complaint… What’s the point of building in HD video capabilities when the compression upon uploading directly to youtube makes the video’s useless and not viewable? They’re not even remotely viewable!! I was so excited about this feature on the Iphone 4, but sadly to say, this is a serious disappointment. In today’s world, HD video is pointless if I can’t upload it “as is” directly to the net.

Please fix this issue.

Thanks,

Chris

__________

You can upload them via a Mac or PC today. Over the air in the future.

Sent from my iPhone

[via MacDailyNews]

Hi Steve, I’d planned to buy a new iPhone tomorrow – my first upgrade since buying the very first...

Mon, 28 Jun 2010 14:29:36 -0400

Hi Steve,

I’d planned to buy a new iPhone tomorrow – my first upgrade since buying the very first version on the first day of its release – but I’m hesitant without knowing Apple’s position on sourcing the minerals in its products.

Are you currently making any effort to source conflict-free minerals? In particular, I’m concerned that Apple is getting tantalum, tungsten, tin, and gold from Eastern Congo through its suppliers.

Looking forward to your response,

Derick

__________

Yes. We require all of our suppliers to certify in writing that they use conflict few materials. But honestly there is no way for them to be sure. Until someone invents a way to chemically trace minerals from the source mine, it’s a very difficult problem.

Sent from my iPhone

[via Wired]

Just wanted to drop you a line and let you know that this is the most amazing phone I’ve ever...

Sun, 27 Jun 2010 11:03:00 -0400

Just wanted to drop you a line and let you know that this is the most amazing phone I’ve ever owned. Facetime is incredible! Everything is fantastic except the reception issues I’ve been having. My buddy has the same issue and he called AppleCare and was shipped a free bumper case. I called too, 2 hours and 3 dropped calls later, I was told that nobody is getting free bumpers. Which is strange because I saw my friends email confirmation showing he was getting a free one. I tried to get one on launch day but the store was sold out. Is there anything you or one of your executive escalations people can do? I love everything about the phon eexcept my signal issues. I hope to hear back with good news.

Thanks

Mark

Sent from my iPhone

__________

There is no reception issues. Stay tuned.

[via MacRumors]

Hi Mr. Jobs, I love my new iPhone (nice work) but when I put my hand on the steel bands I lose all...

Thu, 24 Jun 2010 16:00:00 -0400

Hi Mr. Jobs,

I love my new iPhone (nice work) but when I put my hand on the steel bands I lose all reception. It appears to be a common issue. Any plans to fix this?

Thanks,

Aram

Sent from my iPhone

__________

Just avoid holding it in that way.

[via Engadget]

Hi Steve, I’m a long time Mac user, having owned my first Mac when I was 16. I’ve just turned...

Thu, 24 Jun 2010 12:34:16 -0400

Hi Steve,

I’m a long time Mac user, having owned my first Mac when I was 16.

I’ve just turned 35.

And the thing is, aside from my electric wheelchair, the Mac is the most important piece of technology in my life, having enabled me to live and work independently for approaching two decades… now a technology journalist.

The Mac has put me on a level playing field with those without a disability, and for that I’m eternally grateful to you and all of the hard working people at Apple. (I was born in 1975, the same year the homebrew computer club was founded, I believe. Great timing, eh?)

But now, your description of the Mac (or PC era) as a truck has me worried. You see, I like racing the same cars as everybody else and winning.

However, the trend towards touch and other more physically demanding interfaces, as magical as they may be, is disenfranchising to say the least. A trend that you are setting with the iPhone and iPad, with your usual artistry and vision. As you know, your influence on the whole industry is huge.

But, it’s also a ‘one size fits all’ vision, with your reluctance to build an iPhone with a physical keyboard and optical trackpad for limited one handed navigation, for example.

(Take a look at the Palm Pixi for inspiration, and by the way, Android can accept both touch and trackpad/scroll wheel navigation, for the most part.)

Or an iPad that comes in 5inch, 7inch and 10inch configurations and a built-in kick stand or clam shell design.

It’s not that I can’t use the existing iPhone or iPad, just not as efficiently as everybody else, so I haven’t invested in either.

Am I now destined to drive trucks forever?

And if so, please keep making the best trucks on the market.

Or will you consider building iPhone/iPads with different form factors?

Just food for thought.

Steve

__________

We will keep making the best computers on the planet. We love it.

Sent from my iPhone

[via TechCrunch]

Don’t need a personal SJ reply, but can you pass this down the chain? I called Apple support,...

Thu, 24 Jun 2010 00:00:00 -0400

Don’t need a personal SJ reply, but can you pass this down the chain? I called Apple support, first, but the tech didn’t know…

During many voice calls on my new iPhone 4, the “hold” icon has been replaced with a FaceTime icon, even when I’m not talking to a fellow iPhone 4 user. During such calls, how do I put someone on hold? Yes, there’s still a mute button, but these functions are discrete (which is why iOS ≤ 3 had both buttons…).

Guy who answered Apple support line could only suggest disabling FaceTime, rationalizing that I don’t have too many iPhone 4-using friends yet, anyway, right?… This seems inelegant.

Thanks for your leadership on this magical product. I remain a loyal fan.

__________

Hold doesn’t do anything more than Mute.

[via TechCrunch]

Hey Steve! I just upgraded my iPhone 3G to iOS 4 and was really looking forward to setting a...

Mon, 21 Jun 2010 00:00:00 -0400

Hey Steve!

I just upgraded my iPhone 3G to iOS 4 and was really looking forward to setting a background on my home screen. Guess that’s not happening, but I’d like to know why.

See, I get why you don’t include multitasking. My iPhone gets pretty hot when certain apps run, couldn’t imagine how multitasking would fry my phone.

But the background thing, I don’t see how that would be memory intensive and/or battery draining. It doesn’t seem like that feature needs to be exclusive to the 3GS and 4G.

I hope this email finds you in good health.

Erica

___________

The icon animation with backgrounds didn’t perform well enough.

[via Gizmodo]

Do you think you will ever allow syncing iPhone to Mac over wifi? __________ Yep, someday. [via...

Sun, 20 Jun 2010 15:49:00 -0400

Do you think you will ever allow syncing iPhone to Mac over wifi?

__________

Yep, someday.

[via Mashable]

Hi Steve, my wife has very bad eye sight (she is registered blind). She’s not completely in...

Tue, 01 Jun 2010 23:32:37 -0400

Hi Steve,

my wife has very bad eye sight (she is registered blind). She’s not completely in the dark but she struggles with small text.

She can with most of the text on an iPhone, but not the text in the SMS text bubble. As far as I know there’s no way to change the font size of the SMS message, although you can change it for email.

I know she could use voiceover, but she thinks it would be embarrassing to have her messages read to her, she tried the zoom function but couldn’t get on with it on the phone (it works fine on the iMac).

This is the one thing stopping he buying an iPhone,is it likely that future versions of the iPhone OS will allow the text size for SMS to be increased?

All the best,

Mark Ford

__________

Yes, that exact feature is coming in iPhone OS 4 software this summer!

Sent from my iPad

[via Gaurdian]

Hi Steve, Just got a phone call from Apple letting us know that our iPad app ‘My Frame’...

Tue, 01 Jun 2010 01:26:00 -0400

Hi Steve,

Just got a phone call from Apple letting us know that our iPad app ‘My Frame’ is being removed from the store. Apparently Apple is cracking down on ‘widgety’ type apps. Our app is a beautiful photo frame with a few nice things you can put over your photos. It’s not ugly, or even widgety.

What gives? I’ve always defended you guys in the past, but it seems like you’ve crossed an invisible line here, even the guy on the phone was saying how much he likes our application but that there’s nothing he can do?

__________

We are not allowing apps that create their own desktops. Sorry.

Sent from my iPad

[submitted by Russell]

Steve Apple can do better! Sent from my iPhone [attachment] __________ Although every suicide is...

Sun, 30 May 2010 15:30:00 -0400

Steve

Apple can do better!

Sent from my iPhone

[attachment]

__________

Although every suicide is tragic, Foxconn’s suicide rate is well below the China average. We are all over this.

__________

What does “we are all over this” mean?

As in investigating? Or who cares?

I switched a few years ago from PC to mac.

In fact when I was fired for trying to start a union, I bought my first Mac.

I always thought Apple was socially responsible. I’m even giving up smoking to be able to afford an IPad. I may have to reconsider. Especially if you are over 12 deaths.

__________

You should educate yourself. We do more than any other company on the planet: Apple – Supplier Responsibility

__________

I have. Which is why I have always purchased apple products and admired you. It was the comment “we are all over this” that I found either confusing or offensive.

Sent from my iPhone

__________

It’s an American expression that means this has our full attention.

Sent from my iPhone

[via MacStories]

Do you hate Adobe and their products (Photoshop, Illustrator, etc) or do you just hate their view on...

Wed, 26 May 2010 00:00:00 -0400

Do you hate Adobe and their products (Photoshop, Illustrator, etc) or do you just hate their view on Flash?

__________

I respect and admire Adobe. We just chose to not have Flash on our devices.

[via MacStories]

Dear Steve, Have you read this Gizmodo article? What are your thoughts on it? Do you believe Google...

Mon, 24 May 2010 10:22:00 -0400

Dear Steve,

Have you read this Gizmodo article? What are your thoughts on it? Do you believe Google is surpassing you guys or do you believe something different? What do you plan on doing if Google is surpassing Apple?

Any thoughts?

Sincerely,

Brian

__________

Not a chance.

[via Gizmodo]

Are google taking the piss? I hope you have some good WWDC announcements to blow them out of the...

Sat, 22 May 2010 00:00:00 -0400

Are google taking the piss? I hope you have some good WWDC announcements to blow them out of the water?

Fuck the google android team :)

Sent from my iPhone

__________

You won’t be disappointed.

Sent from my iPhone

[via MacRumors]

Hey Steve, What did you make of the recent VP8...

Thu, 20 May 2010 10:42:00 -0400

Hey Steve,

What did you make of the recent VP8 announcement?

Regards,

Kris

___________

http://x264dev.multimedia.cx/?p=377

[via The Register]

If Dylan was 20 today, how would he feel about your company? Would he think the iPad had the...

Sat, 15 May 2010 00:00:00 -0400

If Dylan was 20 today, how would he feel about your company?

Would he think the iPad had the faintest thing to do with “revolution?”

Revolutions are about freedom.

__________

Yep, freedom from programs that steal your private data. Freedom from programs that trash your battery. Freedom from porn. Yep, freedom. The times they are a changin’, and some traditional PC folks feel like their world is slipping away. It is.

[full email conversation on Gawker]

Hi Will the iPad 3G + WiFi be available to buy from Best Buy on April 30th? Regards, xxxxxxxx Sent...

Sun, 25 Apr 2010 23:25:00 -0400

Will the iPad 3G + WiFi be available to buy from Best Buy on April 30th?

Regards,

xxxxxxxx

Sent from my iPhone

__________

Yep.

[via 9to5Mac]

Hey Steve, There’s a rumor saying there will be a Mac App Store and no software without...

Sun, 25 Apr 2010 23:22:00 -0400

Hey Steve,

There’s a rumor saying there will be a Mac App Store and no software without authorization from Apple will run on Mac OS X. Is that true?

Fernando Valente

__________

Nope.

[via MacStories]

Thank you, you’re awesome. I lost my girlfriend on April 23, 2008 from melanoma which spread...

Fri, 23 Apr 2010 15:44:00 -0400

Thank you, you’re awesome.

I lost my girlfriend on April 23, 2008 from melanoma which spread rapidly to her liver, 48 hours after we found out it spread to her liver she sadly passed away….she was only 24 and I think about her every day. I am so grateful you took time out to do this. My girlfriend and I are from Cupertino, since childhood, and it’s really nice to see the hometown hero take time out to do this.

Once again, thank you so much.

Sincerely,

James

__________

Your most welcome, James. I’m sorry about your girlfriend. Life is fragile.

Steve

Sent from my iPad

[via Silicon Alley Insider]

Steve, I was converted to Apple products with the announcement of the iPhone 3G. (My friends have...

Mon, 19 Apr 2010 00:00:00 -0400

Steve,

I was converted to Apple products with the announcement of the iPhone 3G. (My friends have been trying to convince me for years.) Since then I’ve purchased 4 iPhones, 2 computers, several routers, and miscellaneous other items. Unfortunately, I’m really starting to have a philosophical issue with your company. It appears that more and more Apple is determining for it’s consumers what content they should be able to receive. For instance, the blocking of Mark Fiore’s comic app (due to being political satire) or blocking of what Apple considers to be porn.

I’m all for keeping porn out of kids hands. Heck – I’m all for ensuring that I don’t have to see it unless I want to. But… that’s what parental controls are for. Put these types of apps into categories and allow them to be blocked by their parents should they want to.

Apple’s role isn’t moral police – Apple’s role is to design and produce really cool gadgets that do what the consumer wants them to do.

Thanks for listening

-Matthew

__________

Fiore’s app will be in the store shortly. That was a mistake. However, we do believe we have a moral responsibility to keep porn off the iPhone. Folks who want porn can buy and Android phone.

[via TechCrunch]